Zagadka's Site

Work.

Today I am here by myself. How incredibly motivated I feel.

Let's talk about patience. EFTPOS is down, what do you do? You approve the card manually by calling the customer's bank's approval line! Poor customer. Such a large chunk from their day, the entire 10 minutes, unforgivable. Manual approval. Tut, tut, tut...

The whole presentation of ID... What a hassle! You know, that massive reach downward into the pocket, the difficult "prying open" of the wallet and then the worst; dragging the card from it's home in the depths of your wallet. These types of people are the FIRST to complain when they see un-authorised transaction on their precious credit card statement. No, they couldn't link the whole presentation of ID and the preventing of un-authorised transactions... nooooo...

Moving on, we ask the customer for ID. A drivers licence. Once we pick up the phone, we are not manually approving the card are we; no, we, of course, are aparently under the impression he's fraudulent. Far be it for him to question first, no, just open up. "You know there's a number for fraudulent cards and a reward". Did he just say what I thought they said? I'm just doing my job, get the ID, call the number, get the code BAM. Done. The incessant ranting continues... "Do you need my passport number?", "We'll put it up on the wall so that everyone can see it".

We start to dial the number and the spouting of random shit continues from the customer's mouth.

At this point it was beyond a joke and the tolerance threshold had well and truly been breached. Hang up the phone. We give the customer some options.

1. We can continue with the approval over the phone and give you your nice shiny new phone.
2. You can leave.

Opting for the first option, the customer quietens down a little. Then, recalling what I had done the customer fires up with another "nugget" of intelligence. "DID YOU JUST HANG UP?!?!?" he fired. "Are you trying to prolong this further?"

Well that tolerance threshold we talked about is now lying on the floor in pieces that have been stomped into the carpet by a massive booted giant. We retort with some of his own medicine. "Yeah mate, absolutely". Silence. Perhaps the sarcasm was lost on such a simple specimen.

We continue with the approval and the ranting, though decidedly quieter. A few buttons, card numbers, merchant numbers etc... Approved at last! The customer leaves with their nice new phone still bitching on the way out.

Go jump off something really high you impatient, arrogant bastard!